Refund policy
Refund Policy
Thank you for your purchase.
All products sold by Vital Stream LLC under the Quit Canada brand, including digital guides, relocation guides, reports, checklists, templates, and other downloadable content, are delivered electronically.
14-Day Refund Policy
Because our products are digital and made available immediately after purchase, we still want you to feel confident in your purchase. If you're not satisfied for any reason, you may request a full refund within 14 days of your purchase date — no questions asked. To request a refund, simply contact us using the details below.
Refund requests made after 14 days from the date of purchase will not be eligible under this policy.
Duplicate Purchases
If you accidentally purchase the same product more than once, please contact us within 30 days of your purchase. We will gladly refund the duplicate transaction.
Technical Issues
If you experience difficulty accessing or downloading your purchase, please contact us at info@quitcanada.com. We will make every reasonable effort to ensure you receive the product you purchased.
If we are unable to provide access due to a technical issue that cannot be resolved, a refund may be issued where appropriate, in addition to your rights under our 14-Day Refund Policy above.
Incorrect Charges
If you believe you have been charged incorrectly, please contact us promptly so we can investigate and resolve the issue.
Merchant of Record
Payments for our products are processed by Lemon Squeezy, our Merchant of Record.
Refund requests will be reviewed in accordance with this Refund Policy, Lemon Squeezy's Buyer Terms, and applicable consumer protection laws.
Contact Us
If you have any questions regarding your purchase or this Refund Policy, please contact us:
Email: info@quitcanada.com
We aim to respond to all inquiries within two business days.
Consumer Rights
Nothing in this Refund Policy limits or excludes any rights or remedies that cannot be excluded under applicable consumer protection laws.