Privacy policy

 

1. About Quit Canada

Vital Stream LLC, doing business as Quit Canada (“Quit Canada,” “we,” “us,” or “our”), operates QuitCanada.com and related newsletters, surveys, advertisements, digital publications and services.

Quit Canada provides research and educational information for Canadians exploring international relocation.

This Privacy Policy explains how we collect, use, disclose and protect personal information when you interact with:

  • our website;
  • Meta advertisements and lead forms;
  • newsletter signup forms;
  • emails;
  • surveys;
  • digital downloads and products;
  • checkout pages; or
  • customer support.

2. Information We Collect

Depending on how you interact with us, we may collect:

  • your name and email address;
  • your selected subscriber category, such as retiree, family or digital nomad;
  • your interests, preferences and survey responses;
  • optional written comments;
  • information about your relocation priorities, budget or timeline;
  • your subscription and consent records;
  • email delivery, open, click and unsubscribe information;
  • your IP address, browser, device and approximate location;
  • website activity, referral source and advertising campaign information;
  • purchase, billing and transaction information; and
  • information you provide when contacting us.

We generally do not directly receive or store your complete payment-card number. Payments are processed by the payment provider identified at checkout.

3. How We Collect Information

We may collect information:

  • directly from you;
  • through Meta lead forms;
  • through our website and signup forms;
  • through surveys;
  • automatically through cookies, pixels and similar technologies;
  • from Shopify, Klaviyo, Typeform, Meta and other service providers; and
  • from payment, analytics and automation providers.

4. How We Use Information

We may use personal information to:

  • manage newsletter subscriptions;
  • send surveys, newsletters, research updates and product information;
  • deliver free downloads and digital products;
  • process purchases and provide customer support;
  • personalize communications based on your selected audience category;
  • analyze survey responses and subscriber interests;
  • publish aggregated or anonymous survey results;
  • measure website, email and advertising performance;
  • manage Meta advertising audiences and exclude existing subscribers from certain ads;
  • improve our website, research and digital publications;
  • prevent fraud and protect our systems;
  • maintain consent and unsubscribe records; and
  • comply with legal, tax and accounting obligations.

We do not ordinarily publish your name, email address or identifiable survey response without your permission.

5. Email Communications

When you subscribe, you may receive:

  • welcome emails;
  • weekly or periodic surveys;
  • newsletters;
  • research updates;
  • special educational series; and
  • occasional information about Quit Canada digital publications.

You may unsubscribe at any time using the link included in our emails.

After you unsubscribe, we may retain limited information on a suppression list to ensure that we honour your request.

We may still send non-promotional messages relating to purchases, downloads, security issues, customer-support requests or legal notices.

6. Meta Advertising

We use Meta services, including Facebook and Instagram advertising, to promote Quit Canada and collect newsletter registrations.

When you submit a Meta lead form, Meta may provide us with the information you entered, such as your name, email address and selected audience category.

We may also use Meta advertising tools, including the Meta Pixel, Conversions API, custom audiences, audience exclusions and retargeting, to:

  • measure advertising performance;
  • attribute subscriptions or purchases to campaigns;
  • avoid repeatedly advertising to existing subscribers;
  • reach relevant audiences; and
  • improve our advertising.

Meta also processes information under its own privacy policies and user settings.

7. Klaviyo

We use Klaviyo to:

  • manage subscriber profiles;
  • send emails;
  • create audience segments;
  • manage communication preferences;
  • record consent;
  • process unsubscribe requests;
  • measure email opens and clicks; and
  • connect survey, interest and purchase information to subscriber records.

Klaviyo may process or store information in the United States and other jurisdictions.

8. Surveys and Research

We use surveys to understand subscriber interests and decide which topics, countries and products to research.

We may use responses to:

  • prepare newsletters and reports;
  • develop digital publications;
  • compare interests among subscriber groups; and
  • publish aggregated findings.

Aggregated or de-identified survey results may be retained and published without identifying individual respondents.

9. Cookies and Tracking Technologies

We and our service providers may use cookies, pixels and similar technologies for:

  • website operation and security;
  • remembering preferences;
  • analytics;
  • form functionality;
  • advertising measurement;
  • retargeting; and
  • campaign attribution.

Where required, non-essential cookies and advertising technologies will be used only after consent.

You may manage available choices through our cookie banner or Cookie Preferences link. You may also adjust your browser settings, although this may affect website functionality.

10. How We Share Information

We may share personal information with service providers that help us operate our business, including:

  • Shopify for website hosting and ecommerce;
  • Klaviyo for email and subscriber management;
  • Meta for advertising and lead generation;
  • Typeform or similar providers for surveys and forms;
  • Make or similar providers for automation;
  • payment providers such as Shopify or Lemon Squeezy;
  • analytics, hosting, security and technical providers;
  • professional advisers such as lawyers and accountants; and
  • government authorities or other parties where required by law.

Service providers may only use information as permitted by their agreements, privacy policies and applicable law.

We may also disclose information in connection with a merger, sale, financing, reorganization or similar business transaction.

11. Sale and Targeted Advertising

Quit Canada does not sell its newsletter subscriber list to advertisers or data brokers for money.

Advertising and analytics providers may receive limited information about website activity, advertisements, subscriptions or purchases.

Some privacy laws may define these activities as “sharing,” “sale” or targeted advertising even when no money is exchanged.

Where applicable, you may use our cookie controls, available data-sharing opt-out tools or the relevant platform settings.

12. International Processing

Vital Stream LLC is organized in the United States and primarily serves a Canadian audience.

Our providers may process or store personal information in Canada, the United States and other countries.

Information processed outside your country may be subject to the laws of that jurisdiction.

13. Retention

We retain personal information only for as long as reasonably necessary to:

  • provide the Services;
  • manage subscriptions;
  • conduct research;
  • fulfil purchases;
  • maintain consent and unsubscribe records;
  • prevent fraud;
  • resolve disputes; and
  • comply with legal, tax and accounting obligations.

We may retain:

  • subscriber profiles while you remain subscribed;
  • limited suppression records after you unsubscribe;
  • survey responses for research and trend analysis;
  • purchase records for legal and accounting purposes; and
  • aggregated or de-identified information indefinitely.

14. Security

We use reasonable administrative, technical and organizational safeguards to protect personal information.

However, no website, transmission method or storage system is completely secure.

Please do not submit highly sensitive personal, financial, immigration or medical information through ordinary email or open-text survey fields.

15. Your Privacy Rights

Depending on where you live, you may have the right to:

  • access personal information we hold about you;
  • request correction;
  • request deletion;
  • withdraw consent;
  • object to certain processing;
  • opt out of targeted advertising or data sharing;
  • unsubscribe from emails; and
  • submit a complaint to a privacy authority.

These rights may be subject to legal exceptions.

We may need to verify your identity before completing a request.

16. Children’s Privacy

Our Services are intended for adults and are not directed to children under 16.

We do not knowingly collect personal information from children under 16.

17. Third-Party Links

Our website and emails may contain links to third-party websites or services.

We do not control their privacy, security or content practices. Their own terms and privacy policies apply when you use their services.

Some links may be affiliate or referral links. Quit Canada may receive compensation if you complete a qualifying purchase or action.

18. Changes to This Policy

We may update this Privacy Policy to reflect changes to our Services, technology, providers or legal obligations.

We will post the updated version on our website and revise the “Last updated” date.

19. Contact Us

Questions, privacy requests and complaints may be directed to:

Privacy Officer
Vital Stream LLC, doing business as Quit Canada
30 North Gould Street
Sheridan, Wyoming 82801
United States
Email: info@quitcanada.com

Please include “Privacy Request” in the subject line.